The survey was conducted on behalf of the City of Charlottesville in order to gauge Charlottesville city employees’ satisfaction with their work environment and gather employee feedback on areas of improvement. The survey was sent out via email on May 9, 2022, and closed on June 9, 2022, with paper copies available at the Human Resources office for employees who preferred physical surveys. Of the 1179 employees invited, 531 completed the survey, giving a response rate of 45%.
The survey focuses on the following main areas: employees’ opinions and attitudes about the major factors of the work environment including workplace diversity; remote work, working from home, and workspace preferences; human resource issues including pay and benefits and performance appraisal; relationships with supervisors and managers; and general satisfaction with the City of Charlottesville’s working environment.
The survey results reveal that employee ratings of all key topic areas are largely unchanged from 2017. None of the key areas is lower in 2022 than it was in 2017, and three areas are significantly higher: employee benefits, issues with immediate supervisor, and working relationship with immediate supervisor. Given how tumultuous the last five years were, between local political upheaval and the global pandemic, this is a surprising finding.
Overall, over 70% of respondents are either extremely, very, or somewhat satisfied with the City of Charlottesville as a place to work, with a mean satisfaction of 4.82 on a scale from 1 to 7, where 7 equals “Extremely Satisfied.” This average represents a significant decline from the 2017 mean score of 5.13. In 2022, less than one-half of City employees (42.4%) expressed satisfaction with their pay, though this does not differ significantly from the 2017 results.
Moving forward, the survey identified employee pay, performance appraisals, and employee-supervisor communication regarding compensation as target priorities. This means they were identified by participants as areas of high importance and poor performance in 2022.
For the full report and related content, download the files below.