2004 Prince William County Citizen-Satisfaction Survey Report

Prepared by:

Monnica T. Williams, Research Analyst
and
Thomas M. Guterbock, Director

With the assistance of:

Ryan Hubbard, Senior Research Analyst
and
Jennifer Wainright, Research Analyst

Prepared for:

Office of Executive Management

Prince William County, Virginia August 2004

Executive Summary...................................................................................... 3

1 Introduction, Respondent Selection, and Summary of Methods................. 7

2 Quality of Life in Prince William County..................................................... 12

3 Satisfaction with County Services............................................................. 16

4 Communication with the County............................................................... 24

5 Development Issues................................................................................. 26

6 Views of Government and Education........................................................ 31

7 Employment and Commuting.................................................................... 35

8 Summary and Conclusion.......................................................................... 41

Appendix A: Questionnaire

Appendix B: Survey and Sampling Methodology

Appendix C: Demographics of Sample

Appendix D: Survey Results

Appendix E: Question Revisions and Rotation Plan

Satisfaction Item Index